Frequently Asked Questions

Ordering & Shipping

Do you ship nationwide?

Yes, we ship to all U.S. states where our products are permitted by law.

How long does shipping take?

Standard shipping typically takes 3–7 business days. Expedited options are available at checkout. Orders process within 1–2 business days.

Do you offer free shipping?

Yes! Free standard shipping on orders over $99.

Can I track my order?

Yes. A tracking number is emailed to you once your order ships.

Products

Are your products authentic?

Absolutely. We source directly from authorized distributors. All products are 100% authentic.

Do you carry replacement coils and pods?

Yes, we stock replacement coils, pods, and accessories for most major brands.

What age do I need to be to purchase?

You must be 21 or older to purchase from metroshop.us. Age verification may be required at checkout or upon delivery.

Returns & Refunds

What is your return policy?

We accept returns on unused, unopened items within 30 days. See our full Refund Policy.

My item arrived damaged — what do I do?

Email support@metroshop.us within 7 days with your order number and photos. We'll make it right.

Payment

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, Amex, Discover) and other methods shown at checkout.

Is my payment information secure?

Yes. Checkout is powered by Shopify with industry-standard SSL encryption.

Still have questions?

Email us at support@metroshop.us or visit our Contact page.