Shipping policy

 

Shipping Policy

Free Shipping

Metro Smoke Shop offers free shipping on all U.S. orders over $99 within the 48 contiguous states. Orders are shipped via United States Postal Service (USPS) and will be processed using the most cost-effective shipping option, with estimated delivery times ranging from 3 to 16 business days.

For expedited shipping, including 1-3 Day Priority Mail and Overnight USPS shipping, additional charges apply. Shipping times are estimates provided by USPS and are not guaranteed by Metro Smoke Shop.

Minimum Order Requirement

To qualify for free shipping, orders must meet a minimum purchase amount of $99 (before taxes and discounts). Orders below this amount may still be placed, but standard shipping charges will apply.

Discreet Billing, Shipping & Packaging

Your privacy is our priority. We ensure 100% discreet packaging, billing, and shipping:

  • All orders are shipped in plain brown or white boxes with no store or product information visible.
  • Your billing statement will reflect "Metro Smoke Shop" without mentioning "smoke shop" or any specific products.
  • For international shipments, customs regulations require us to list product names and values on customs forms.

Shipping Carrier

We ship all orders via United States Postal Service (USPS), offering both economy and expedited shipping for domestic and international orders. Shipping costs and estimated delivery times are calculated at checkout based on the recipient's location and package size/weight.

An adult signature may be required upon delivery.

Shipment Tracking & Insurance

  • USPS Priority Mail includes tracking updates and insurance up to $100 in case of damage.
  • USPS First Class Mail includes tracking (limited to shipping and delivery updates) but does not include insurance.
  • Tracking numbers are emailed once the order is fulfilled.
  • Please allow up to 24 hours for tracking information to update after receiving shipment confirmation.

If you have any questions about our shipping policy, feel free to contact our support team.