Refund Policy

Last updated: May 2026

Returns

We accept returns on unused, unopened items within 30 days of delivery. Items must be in their original packaging and condition. Due to health and safety regulations, we cannot accept returns on opened or used products.

Eligible Items

• Unused hardware (vape devices, grinders, scales, etc.) in original packaging
• Unopened accessories
• Items received damaged or defective

Non-Returnable Items

• Opened or used products
• Items without original packaging
• Consumables (coils, pods, charcoal, rolling papers, etc.)
• Clearance or final-sale items

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery at support@metroshop.us with your order number and photos. We will arrange a replacement or full refund at no cost to you.

How to Return

1. Email support@metroshop.us with your order number and reason for return
2. We will provide a return authorization and shipping instructions
3. Ship the item back using the provided instructions
4. Once received and inspected, refunds are processed within 5–7 business days

Refund Method

Refunds are issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Contact

For return requests or questions, email support@metroshop.us.